Returns & Exchange Policy

We at Best Hair System have complete confidence in our products & services. If you are not completely satisfied with your purchase, we offer a hassle free return and exchange policy. Please review our guideline for product returns and exchanges.

All returns and exchanges must be approved before processing. Please contact us before sending any items back.

Customer Service Contacts:

Toll-Free: (855) 788-1188

E-Mail Us:



Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

All Custom Hair Systems & Stock Systems w/ Pre-Cut Servicing are exempt from being returned or exchanged. (Please contact us for available options)

To complete your return, we require a receipt or proof of purchase. Items must be unused and in the same condition that you received it.

Products that fall under the conditions below are ineligible for returns or exchanges.
* Any item not in its original condition, is damaged, altered, cut, or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 9830 6th St, Suite #102, Rancho Cucamonga, CA, 91730, United States.

To return your product, you should mail your product to 9830 6th St, Suite #102, Rancho Cucamonga, CA, 91730, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.